Leeds Grand Theatre Online Site Policy

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Individuals can make a request in writing to discover if they are included on our database and what information is held.  (A fee will be charged for this service.)

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• The price of seats is determined by their relative view of the stage.
• Where a pillar, handrail or other obstruction restricts your view, this is clearly stated on the ticket.
• Patrons must state discounts they are entitled to at the time of booking, as they cannot be applied retrospectively.
• Discounts and special offers may be limited or subject to availability and are at the discretion of the General Manager.
• Discounts and special offers apply to full price tickets and only one is allocated per ticket.

• The management reserves the right:

a) to Refuse Admission
b) request a ticket holder to leave the building and to take any appropriate action to enforce this right.
c) make alterations to the programme or advertised cast as a result of unforeseen circumstances.
d) request latecomers to wait until a suitable break or interval in the performance to take their seat.
e) to provide alternative seats to those purchased of the same or greater value.

• No refunds will be made, other than on cancellation of the advertised show.  In the event of cancellation of the performance, the theatre will only be liable for losses that are reasonably foreseeable.  By way of example, meals, travel and accommodation expenses are not considered reasonably foreseeable.
• Subject to availability, tickets may be exchanged for an alternative date of the same production only up to one week prior to the show's first performance.  Tickets otherwise may not be exchanged or money refunded unless a performance is cancelled or abandoned when less than half the performance has taken place.
• In the event of ticket exchange or cancellation all service, booking and transaction fees will be retained.
• A ticket resale service is available. No guarantee can be given that tickets can be resold. If tickets are resold any proceeds will be refunded after deducting the theatres 20% service charge.
• The theatre shall not be liable for any loss or damage [other than personal injury] sustained within its premises unless due to negligence of the theatre or its employees.
• No smoking is permitted within the theatre building.
• Video, photographic, sound recording and mobile communication equipment is forbidden.
  All patrons, including children MUST have a seat and an accompanying ticket.
• For the safety, comfort and enjoyment of all our customers, we do not allow children to sit on customer's laps.
• Generally parents should not attend with children/babies less than four years of age as the theatre experience is often unsuitable and may be frightening.
• No dogs [excepting guide dogs] or other pets are permitted in the auditorium.
• Cups, saucers, glasses and bottles are also not permitted in the auditorium.
• Patrons are asked to respect other patrons enjoyment of a performance by switching off digital watch alarms, silencing mobile phones and pagers and avoiding rustling sweet wrappers.
• These terms and conditions apply only for tickets purchased directly via Leeds Grand Theatre, tickets purchased through other agencies or outlets may be subject to different terms and conditions. Contact point of purchase for details.
  
  If you have any questions or concerns about our terms and conditions, please email us.
  
  Any complaints, comments or compliments about our service should be addressed to:
  
  Ian Sime
  General Manager
  Leeds Grand Theatre and Opera House Ltd
  
  Registered Address:
  46 New Briggate
  Leeds
  LS1 6NZ
  
  Registered in England No 978161
  Registered Charity No 500408
  VAT Registered No 865 9525 74